Australian Government Disaster Recovery Payment
This is a lump sum payment from Services Australia.
Who can get it
To get this payment, you must meet all of the following. You’re:
- an Australian resident or meet other residence rules
- 16 or older, or under 16 and getting an eligible payment at the time of this disaster
- seriously affected in a declared area.
Seriously affected means that you or an eligible child you care for must have experienced one or more of the following because of the declared disaster:
- major damage to your principal place of residence
- major damage to a major asset or assets that you own at your principal place of residence
- you were seriously injured
- you’re the immediate family member of an Australian citizen or resident who died or is missing.
Natural disaster events
These links will take you to the Services Australia website.
How to get it
You can claim online for:
- Western Victoria Bushfires, February 2024
- Queensland Heavy Rainfall and Flooding – City of Moreton Bay, January 2024
- South East Queensland Severe Storms and Flooding, December 2023 to January 2024
- Queensland Tropical Cyclone Jasper, December 2023.
Claim online
To claim online, you need a Centrelink online account linked to myGov.
If your Centrelink online account is already linked to your myGov account, sign in to start your claim online.
Set up your online account
The easiest way to claim is online through your Centrelink online account linked to your myGov account.
If you don’t have a myGov account, follow the steps to create one. When you’ve created one, you can link services to your account.
Once you’ve linked Centrelink to your myGov account, follow these steps to make your claim:
- Sign in to myGov and select Centrelink.
- Select Make a claim or view claim status, then select Make a claim.
- Go to Help in an emergency and select Get started.
- Select Apply for a Disaster Recovery Payment and then Begin.
- Answer the questions and submit your claim.
Claim over the phone
If you can’t claim online, you can call the emergency information line on the Services Australia website. Let them know if you need an interpreter and they’ll arrange one for free.
Help in your language
Call the Centrelink multilingual phone service on 131 202 to speak with someone in your language.
Find information in more languages about Centrelink on the Services Australia website.